Case Study
|
Financial Services
:

Bank avoids costly non-compliance fines and mitigates client churn

Transportation
Energy
Insurance
Life Sciences
Manufacturing
Financial Services
Back to All Case Studies
Bank avoids costly non-compliance fines and mitigates client churn

System upgrades left a leading UK Bank with over 3.6 million inaccessible client files, exposing the organization to regulatory risk, increased competitive pressure and poor customer-response time.

Companies in the Financial Services industry are facing serious demands to deliver exceptional customer experiences while adhering to increasingly rigid regulatory requirements. GDPR, Recovery and Resolution Plans (RRP), Anti Money Laundering (AML) and other regulations are forcing companies – particularly those that pre-date the digital era – to turn huge quantities of unstructured customer documents into high-quality, structured data that can be leveraged for analytics and to meet compliance standards.

The typical challenge is that dealing with unstructured documents is difficult. Working with structured data in databases is easy, but documents are inherently unstructured in the way they are created and managed. This makes identifying value and risk within a set of documents a difficult and costly exercise. Companies are forced to either address the issue through manual intervention or end up doing nothing at all. This is the scenario that one of the UK’s leading Consumer & Retail Banking companies found themselves in - looking for a way to efficiently transform 3.6 million inaccessible client documents into high-quality, useable data to allow them to satisfy regulatory requirements while continuing to provide
excellent client services.

A major Consumer & Retail Banking Company in the United Kingdom (UK) found themselves unable to access millions of important client files linked to mortgages after a technology upgrade.

Original customer mortgage letters were created and stored using a soon-to-be decommissioned legacy system and had been generated using AmiPro software, which dated back to the 1990s. However, the newly implemented mortgage processing platform was developed using modern technologies, that were unable to process or even access the legacy documents.

This meant that the bank was unable to leverage 3.6 million business critical documents required to manage customer records, service clients and meet regulatory compliance requirements – all due to an inability to access the information and data in the documents.

The most prevalent problems they faced included:

  • Lack of access to customer data
  • Mismatched filetypes and systems
  • Non-Compliance with regulations
  • Cost of manual processing
  • Inability to outsource highly confidential content

Though they were working with some of the largest technology companies in the world, the bank quickly learned that none were able to meet their needs. None were able to deliver the technology or expertise necessary to provide them with the access, quality and efficiency that was required to solve the problem.

This left the bank with only three options

  1. Leave the inaccessible documents “as is” and risk regulatory fines along with the inability to deliver exceptional customer experiences.
  2. Take months or even years to print and scan all 3.6 million documents - losing the data quality of the original document and incurring significant costs.
  3. Find a solution that could quickly transform the legacy content into high-quality searchable data that could easily be uploaded and leveraged in the new mortgage platform.

After thorough evaluations of multiple solutions, the bank selected Adlib as their vendor of choice based on its unique ability to deliver the files in the format and timeframe the customer needed.

Using the Adlib platform, the bank was able to quickly transform millions of legacy documents into accessible assets ready for the new mortgage platform.

Keys to success

  • Approach – A Proof of Concept (POC) quickly showcased and validated Adlib’s ability to deliver on the desired project goals.
  • Technology – The Adlib platform provided the capabilities and performance needed to successfully process 3.6M files in 6 weeks.
  • People – Adlib Professional Services team implemented the ideal solution creating the quality and performance required to ensure success.

The bank was able to convert the old AmiPro (.SAM) documents and deliver them as searchable, high-fidelity PDF documents – enabling staff and regulators to instantly access the content now and in the future without concern for the underlying technology.

  • 100% of the files were successfully converted in 6 weeks, enabling the bank to access all 3.6M documents from its new mortgage platform.
  • The bank has protected itself from the risk of being fined by auditors by bringing their legacy mortgage data up to modern regulatory standards.
  • The bank’s staff can now easily search and access all mortgage related content to deliver greater customer service.

What's next...

Adlib will enable the bank to discover, cleanse and enrich data from multiple lines of business allowing them to leverage high quality information from enterprise documents. This will drive automation and intelligence for Contract Analytics, Customer Onboarding, Regulatory Compliance, RPA Expansion… any process that demands Better Data.

Public Sector
:
A European Legislative Administration Gets 22 Languages Talking in One Voice with Document Automation from Adlib
View Now
Public Sector
:
Adlib Becomes a Key Element of the State Messaging and Archive Retrieval Toolset (SMART) System While Maintaining NARA Compliance for State Administration
View Now
Public Service
:
Adlib Helps A Municipality To Significantly Reduce Welfare Fraud
View Now

Trusted by the world's leading enterprises

Thousands of the world’s largest companies trust Adlib to automate their end-to-end processes when precision, quality, scale, and speed are essential.

This slider will be populated dynamically by the CMS once the site is published. This is a testimonial statement.

Company Representative
Title or Position
View Customer Story
quotation marks

This slider will be populated dynamically by the CMS once the site is published. This is a testimonial statement.

Company Representative
Title or Position
View Customer Story
quotation marks

Our engineering teams are constantly creating new schematics and blueprints within AutoCAD or MicroStation which need to be managed and archived. These CAD files would have far too many layers if they were not rendered so they need to be processed through Adlib first. Adlib delivers excellently converted AutoCAD renditions, which is highly important to us. These can be complex images so accurately transferring the detail is critical.

Enterprise Information Management Manager & Principal
Enterprise Information Management Manager & Principal
View Customer Story
quotation marks

I do view Adlib as being a stronger solution than others.

Product Manager
DXC Technology
View Customer Story
quotation marks

Adlib is likely the best option on the market today. Adlib does a great job processing huge volumes with strong quality. Adlib is constantly online and processing files nightly 24/7. Our organization can’t really function without Adlib being operational, it is heavily embedded in the work we do.

Cross Domain Developer
National nuclear research labs
View Customer Story
quotation marks

Many people drop documents in a folder which is monitored by Adlib. Anything that is placed in our vault must first go through Adlib, so they eventually get their hands on basically any document we receive or create.

Technical Lead
National nuclear research labs
View Customer Story
quotation marks

All the documents we are rendering are signed certificates ensuring that ships have been appropriately inspected. Our documents are relatively large and contain charts, graphs, and drawings. We want these rendered correctly and concisely so each certificate is accurate and professional looking. Adlib helps to add our logos, a watermark, and make the entire certificate look that much more professional. The fact that the renderings are really clean and well-formatted is a key benefit of Adlib.

Head of Vendor Management
UK's certification services agency
View Customer Story
quotation marks

When we made the decision to change rendering solutions back in 2016, we looked towards 3 separate vendors. Overall, Adlib seemed more mature as a software option.

Enterprise Information Management Manager & Principal
A leading chemical company
View Customer Story
quotation marks

We process all digital insurance claims through Adlib. The documents for claims can be quite robust, and commonly need to be files from many parties like police reports, fire and safety documents, and images.

Director of IT Platforms
A leading insurance company
View Customer Story
quotation marks

I like that Adlib has designed a fairly niche product within the PDF rendering space. It is very good at what it does while remaining accurate and fast.

Deployment Consultant
A leading oil extraction company
View Customer Story
quotation marks

We initially looked at OpenText, but it didn’t meet our upfront requirements. I would happily give Adlib a positive referral. They deserve a 10 out of 10, as I view them as the strongest option available.

Sr. System Analyst
North american energy company
View Customer Story
quotation marks

Adlib is integrated with Enovia, our active quality management tool. Every file type is rendered through Adlib as all materials are required to be stored as PDFs. The files we are processing can be a mixture of different things such as product specifications, ingredients, formulas, raw materials used in products, or specifics of packaging.

Sr. Manager Platform
A large pharmaceutical manufacturer
View Customer Story
quotation marks

The majority of the documents we are rendering through Adlib are preclinical study reports, new drug developments, and general clinical documents. Due to how heavily regulated life sciences is, 100% of our documents are required to be transferred to and stored as a PDF. Working with the likes of Adlib keeps us complaint.

Associate Director and Sr. Manager, Protocol & Report Content
A leading contract research organization
View Customer Story
quotation marks

Adlib is fully embedded within M-Files. They have paired very well with each other which has kept us happy. When we were selecting Adlib, a key reason we did so was due to Adlib telling us how easily their software partners with other systems.

Associate Director and Sr. Manager, Protocol & Report Content
A leading contract research organization
View Customer Story
quotation marks