Adlib transforms unstructured claims, policy, and compliance documents into structured, AI-ready, audit-ready data—so you can streamline claims, accelerate policy onboarding, and deliver faster, more accurate service experiences across your insurance ecosystem.
For over two decades, Adlib has processed billions of mission-critical documents for the world’s leading life sciences, energy, manufacturing, financial services, and public sector organizations.
When claims intake and data extraction are automated, simple claims move from FNOL to decision dramatically faster.
Reducing manual document handling, rekeying, and rework lowers overall operational cost per claim.
Automation of ingestion, extraction, and validation removes a large share of manual sorting, indexing, and data entry across claims and policy ops.
Reduce manual document handling, shrink cycle times, and improve decision quality across claims and policy workflows. By standardizing, extracting, and validating data before it hits your core systems, Adlib helps insurers lower cost per claim, strengthen compliance, and give policyholders faster, more transparent service.
Automate document ingestion, conversion, and validation for high-volume processes such as claims, new business, and renewals. Adlib’s AI-enabled automation reduces manual touchpoints, cuts processing time, and supports real-time insights for fraud, risk, and regulatory reporting.
Turn slow, document-heavy touchpoints into fast, automation-first journeys. By feeding clean, consistent documents and data into claims and policy systems, Adlib helps you speed up decisions, reduce errors, and keep customers informed, with fewer delays, disputes, or rework.
Standardize policy and underwriting documentation across lines of business and channels. Adlib automates policy intake, data extraction, and QC, integrating into existing policy admin and underwriting platforms to improve accuracy, reduce operational overhead, and support compliance at scale.
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Adlib accelerates claims intake and assessment by converting messy, multi-source claim packs into standardized, audit-ready documentation and structured data. Insurers reduce cost per claim, cut processing time, and improve accuracy across complex claims ecosystems.
Automate new business and underwriting workflows by transforming application packages into clean, structured, validated data. Adlib plugs into core policy admin and underwriting systems to shorten approval times, enhance compliance, and improve risk assessment, without disrupting existing platforms.
Keep policy changes, endorsements, and renewals running smoothly with standardized, searchable, compliance-ready documents. Adlib reduces manual effort in servicing and billing workflows, improves data consistency across systems, and helps deliver reliable, transparent service throughout the policy lifecycle.
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Challenge
Legacy conversion tools couldnʼt handle the volume and complexity of engineering files, forcing constant IT intervention and delaying CAD conversions into shareable formats. Flat TIFF outputs were unsearchable and lost layer previews—slowing collaboration, creating inefficiencies, and weakening archival practices.
Solution
Safeguarded engineering Adlib improved efficiency, cut administrative overhead, and safeguarded engineering drawings to reduce legal risk. Engineers and contractors gained faster access and smoother collaboration, while IT reduced workload, support needs, and infrastructure costs with a smaller server footprint.
The insurance provider faced issues with slow manual workflows and unsearchable documents, causing inefficiencies and delays in processing incoming policies. These challenges led to significant manual intervention, frequent delays and stoppages, and error-prone processes, resulting in a loss of approximately $100 million in revenue annually.
Adopting Adlib's document transformation platform, the company achieved a 95% reduction in claims processing time and improved customer response times to mere hours. The solution eliminated manual data entry, boosted revenue, and allowed the organization to automate document capture, optimize workforce allocation, manage data effectively, and ensure compliance. The success of the platform has led to its expansion across other business lines and divisions, enhancing overall efficiency and workflow automation.
The insurance company struggled with slow manual workflows, lack of document searchability, and inefficiencies in handling various data formats. These issues led to significant delays and errors in processing policies, particularly in quality control, inspection data indexing, and managing rollovers, resulting in increased operational costs and time-consuming tasks.
Implementing Adlib's Document Transformation platform enabled the company to automate the quality control process, making documents searchable and data easily extractable, thus reducing errors and processing times. The automation of document workflows, including the rapid conversion of declaration pages, improved efficiency, created new revenue streams, and allowed the company to focus on strategic tasks, enhancing overall operational performance.
Insurance giant automates heavy admin work in claims, saving millions
As full-time employees (FTEs) struggled to manually process 90k claim-related documents each day to meet the company SLAs, the claims department overhead was getting out of hand. In addition, customer frustration and increased churn was a direct result of response times being many days from the customer’s claim submission.
Adlib optimized the claims-processing workflow by automating the ingestion, digitization, intelligent assembly, and publishing of compliant claims in PDF format. This transformation significantly minimized the manual effort required from FTEs, allowing them to concentrate on claim approvals and improving customer relationships. As a direct outcome, the company saw a remarkable 90% reduction in administrative work tied to pre-processing claim documentation. This in turn slashed their operational budget by $6 million. What’s more, overall customer service satisfaction improved as the efficiency boost dramatically accelerated customer response times from days to hours.
“We very quickly realized that Adlib was the right tool for us — it was the only PDF rendition product out of the seven or eight we looked at that met our requirements for 100% fidelity and integration.” — Director of Architecture & IS Risk
The insurance company needed to incorporate an automated PDF rendering capability with high-fidelity output into its workflow that would integrate with its Guidewire ClaimCenter® claims processing system and IBM® FileNet® repository.
To modernize the application systems supporting its P&C operations, the insurance company embarked on a major, multi-year initiative—its Enterprise Systems Renewal Strategy—that has already seen the introduction of a new Broker Transaction Portal and a new Claims Processing system. Ultimately, the program will also see the company completely revamp its existing Policy Administration system and the ERP system used for managing financial processes.
Adlib works across your entire organization’s disparate data sources to read and distill all your critical documentation, from any source. It then automatically converts it all into machine-readable and compliant documents of record, and finally, deposits those standardized documents into a central database in submission- and archive-ready formats.
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Turn CAD, BOMs, SOPs, and supplier files into AI-ready, audit-ready intelligence inside ENOVIA. Manufacturers racing toward digital twins and AI-driven operations hit the same wall: unstructured documents that PLM can store and route, but not interpret. This whitepaper shows how ENOVIA + Adlib bridges that gap so decisions get faster, without sacrificing traceability or compliance.
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Your use case is usually a strong fit for Adlib if it checks three boxes:
If you have workflows like regulatory submissions, inspections, claims, incident reports, FOI/ATI responses, quality and batch records, or KYC and loan packages, Adlib can help you build an accuracy-first, AI-ready pipeline around them. Many organizations start with a single painful workflow, then expand to adjacent use cases once results are proven.
Adlib Software helps organizations meet compliance and governance requirements by implementing a set of business rules upon ingesting documents across several formats to deliver a “document of record”. These business rules define the creation of a custom header-footer, watermarks and the auto-generation of a table of contents, besides combining multiple formats into a single readable-searchable PDF. The result is an audit ready document that meets compliance and governance requirements. In addition, Adlib Software’s Transform Platform also implements document security and archival features when rendering documents of record to be in compliance with such policies resident within an organization. Finally, it also provides audit trails and reporting capabilities to help organizations track and monitor document activity.
Adlib Software is ideal for industries that generate large volumes of unstructured data that has to be managed to mitigate compliance, operational, audit and regulatory risks. Major industries use that to leverage our capabilities are as follows:
In addition, Adlib Software is also useful for any organization that needs to manage and analyze large amounts of data in various formats.