Insurance Claims & Policy Document Automation | Adlib

Transformation for the Insurance industry

Every FNOL form, police report, adjuster note, and endorsement request that lands in a shared inbox today is manual work tomorrow. Adlib's insurance-native agentic intake turns that inbox into completed tasks automatically, classifying, routing, and extracting data around the clock, in whatever format it arrives. Adlib validates everything against your business rules before it moves forward, so what reaches your adjusters and your AI is accurate and audit-ready, not just fast. It all runs inside the systems you already have, such as Guidewire, Duck Creek, OneShield, Majesco. No new claims platform, no rip-and-replace.

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Trusted by these leading brands

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50%
Faster claim cycle times

When claims intake and data extraction are automated, simple claims move from FNOL to decision dramatically faster.

30%
Lower cost per claim

Reducing manual document handling, rekeying, and rework lowers overall operational cost per claim.

60%
Less manual document work

Automation of ingestion, extraction, and validation removes a large share of manual sorting, indexing, and data entry across claims and policy ops.

Improve productivity
and customer experience

Reduce manual document handling, shrink cycle times, and improve decision quality across claims and policy workflows. By standardizing, extracting, and validating data before it hits your core systems, Adlib helps insurers lower cost per claim, strengthen compliance, and give policyholders faster, more transparent service.

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Accelerate Insurance processes

Automate document ingestion, conversion, and validation for high-volume processes such as claims, new business, and renewals for regional and mutual carriers, MGAs, TPAs, and mid-market brokers alike. Adlib's AI-enabled automation cuts manual admin time and supports real-time insights for fraud, risk, and regulatory reporting.

Accelerate Insurance Processes
Improve Customer Experience

Improve customer experience

Turn slow, document-heavy touchpoints into fast, automation-first journeys. By feeding clean, consistent documents and data into claims and policy systems, Adlib helps you speed up decisions, reduce errors, and keep customers informed, with fewer delays, disputes, or rework.

Simplify policy administration

Standardize policy and underwriting documentation across lines of business and channels. Adlib automates policy intake, data extraction, and QC, integrating into the policy admin and agency management systems you already use like Applied Epic, Vertafore, EZLynx, Acturis, and others, to improve accuracy, reduce operational overhead, and support compliance at scale.

Simplify Policy Administration

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Claims Intake & Validation

Accelerate claims processing for peak satisfaction

Adlib's agentic intake accelerates claims intake and assessment by converting messy, multi-source claim packs into standardized, audit-ready documentation and structured data. Insurers reduce cost per claim, cut processing time, and improve accuracy across complex claims ecosystems.

Accelerate claims processing for peak satisfaction

Recognized as a leader by top analyst firms

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Challenge

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Solution

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Challenge
Legacy conversion tools couldnʼt handle the volume and complexity of engineering files, forcing constant IT intervention and delaying CAD conversions into shareable formats. Flat TIFF outputs were unsearchable and lost layer previews—slowing collaboration, creating inefficiencies, and weakening archival practices.

Solution
Safeguarded engineering Adlib improved efficiency, cut administrative overhead, and safeguarded engineering drawings to reduce legal risk. Engineers and contractors gained faster access and smoother collaboration, while IT reduced workload, support needs, and infrastructure costs with a smaller server footprint.

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Adlib Unlocks $100M in Revenue For a Fortune100 Insurer

Adlib Unlocks $100M in Revenue For a Fortune100 Insurer

Challenge

The insurance provider faced issues with slow manual workflows and unsearchable documents, causing inefficiencies and delays in processing incoming policies. These challenges led to significant manual intervention, frequent delays and stoppages, and error-prone processes, resulting in a loss of approximately $100 million in revenue annually.

Solution

Adopting Adlib's document transformation platform, the company achieved a 95% reduction in claims processing time and improved customer response times to mere hours. The solution eliminated manual data entry, boosted revenue, and allowed the organization to automate document capture, optimize workforce allocation, manage data effectively, and ensure compliance. The success of the platform has led to its expansion across other business lines and divisions, enhancing overall efficiency and workflow automation.

adlib-unlocks-100m-in-revenue-for-a-fortune100-insurer
Global Insurance Leader Leverages Automation to Open New Revenue Streams And Modernize Workflows

Global Insurance Leader Leverages Automation to Open New Revenue Streams And Modernize Workflows

Challenge

The insurance company struggled with slow manual workflows, lack of document searchability, and inefficiencies in handling various data formats. These issues led to significant delays and errors in processing policies, particularly in quality control, inspection data indexing, and managing rollovers, resulting in increased operational costs and time-consuming tasks.

Solution

Implementing Adlib's Document Transformation platform enabled the company to automate the quality control process, making documents searchable and data easily extractable, thus reducing errors and processing times. The automation of document workflows, including the rapid conversion of declaration pages, improved efficiency, created new revenue streams, and allowed the company to focus on strategic tasks, enhancing overall operational performance.

Global Insurance Leader Leverages Automation to Open New Revenue Streams And Modernize Workflows
Insurance Giant Automates Heavy Admin Work in Claims, Saving Millions

Insurance Giant Automates Heavy Admin Work in Claims, Saving Millions

Insurance giant automates heavy admin work in claims, saving millions

Challenge

As full-time employees (FTEs) struggled to manually process 90k claim-related documents each day to meet the company SLAs, the claims department overhead was getting out of hand. In addition, customer frustration and increased churn was a direct result of response times being many days from the customer’s claim submission.

Solution

Adlib optimized the claims-processing workflow by automating the ingestion, digitization, intelligent assembly, and publishing of compliant claims in PDF format. This transformation significantly minimized the manual effort required from FTEs, allowing them to concentrate on claim approvals and improving customer relationships. As a direct outcome, the company saw a remarkable 90% reduction in administrative work tied to pre-processing claim documentation. This in turn slashed their operational budget by $6 million. What’s more, overall customer service satisfaction improved as the efficiency boost dramatically accelerated customer response times from days to hours.

Insurance giant automates heavy admin work in claims, saving millions
Modernizing Claims Processing & Document Management Workflow

Modernizing Claims Processing & Document Management Workflow

“We very quickly realized that Adlib was the right tool for us — it was the only PDF rendition product out of the seven or eight we looked at that met our requirements for 100% fidelity and integration.” — Director of Architecture & IS Risk

Challenge

The insurance company needed to incorporate an automated PDF rendering capability with high-fidelity output into its workflow that would integrate with its Guidewire ClaimCenter® claims processing system and IBM® FileNet® repository.

Solution

To modernize the application systems supporting its P&C operations, the insurance company embarked on a major, multi-year initiative—its Enterprise Systems Renewal Strategy—that has already seen the introduction of a new Broker Transaction Portal and a new Claims Processing system. Ultimately, the program will also see the company completely revamp its existing Policy Administration system and the ERP system used for managing financial processes.

Modernizing Claims Processing & Document Management Workflow
Cross-System Automation

Cross-System Automation & Interoperability

Adlib connects to every system where unstructured data originates, including ECM/DMS, email, shared drives, line-of-business applications, and legacy repositories. It reads and standardizes content from any source, in any format, then scores and validates each document against your business rules with Adlib's Trust Score before handing it off. That validated, defensible output is what feeds the AI-enabled workflow orchestrators and automation systems running downstream, and it's why straight-through-processing rates go up: the systems doing the automating are finally working from data they don't have to double-check.

Whatever system the data comes from, and whatever system acts on it, Adlib sits in between. The Accuracy & Trust layer every workflow can rely on.

eBook

Making Claims Ready for AI Agents

How insurers can turn messy claim documents into trusted, AI-ready data, so automation actually works.

Read the Report
eBook

Executive Playbook: Audit-Ready GenAI for Insurers

Turn unstructured insurance content into AI-ready, audit-ready pipelines that boost accuracy, STP, and compliance confidence.

Read the Report
eBook

Beyond The Model: Models are not the bottleneck. Documents are.

An executive guide to the architectural shift that determines whether your AI program reaches production, or quietly stalls between the demo and the audit.

Read the Report

Frequently asked questions

Does Adlib work with Guidewire, Duck Creek, or my existing claims and policy platform?

Yes. Adlib sits on top of the systems insurers already run, such as Guidewire, Duck Creek, OneShield, and Majesco on the claims and policy side; Applied Epic, Vertafore, EZLynx, and Acturis for agencies and brokers, so you don't replace your core platform to get validated, audit-ready documents.

Does agentic intake replace adjusters or underwriters?

No, it removes the manual sorting and re-keying work in front of them. Every document is validated against your business rules before it reaches a person or an AI model, and low-confidence results are routed for human review rather than pushed through automatically.

How does Adlib support compliance and audit readiness for claims and policy files?

Adlib applies your business rules to every document at intake, keeps a full audit trail of what was validated and when, and renders a defensible document of record, so if a DOI exam, market conduct review, or client asks to see the file behind a decision, it's already there.

Is Adlib built for large national insurers, or does it work for regional carriers and MGAs too?

Both. Adlib is used by regional and mutual carriers, MGAs, TPAs, and mid-market brokers and agencies, not just the largest national insurers, running inside whatever platform each already has.

What is agentic intake, and how does it work for claims and policy documents?

Agentic intake is Adlib's automated front door for claims and policy documents. It classifies, routes, and extracts data from inbound email and documents around the clock, then hands off validated, audit-ready content to your adjusters, underwriters, or AI models. Adlib's accuracy layer checks everything before it moves downstream, so speed doesn't come at the cost of a defensible file.

What kinds of claims documents can Adlib process?

Scanned forms, handwritten adjuster notes, signatures, stamps, tables, photos, repair estimates, police reports, and diagrams... whatever arrives in a claim file, in whatever format it arrives. Adlib classifies and extracts from mixed, multi-source claim packs without requiring a standard template.