seconds average processing time per document
reduction in content volume due to duplication
data capture accuracy
faster claims & policy processing
A national P&C insurer relied on manual efforts to:
Adlib’s automation helped the insurer:
"The way we used to process P&C claims was to scan each document, convert it to an HTML first and then to PDF. We process ~50,000 claims per week, and it used to take us 20-30 minutes per claim, which delayed our response time to a minimum of 48 hours. Now with Adlib, we process each claim in less than 30 seconds! Which means we can respond to customers within an hour!"
- Team Lead, Claims Processing
Due to manual processes, an insurance conglomerate experienced:
Adlib Transform platform helped:
"Our department manages multiple Exchange inboxes that receive ~12,000 claims and new client policies daily. My team used to review each document manually and save them in OpenText and SharePoint for processing. We faced various data entry errors and other processing delays, which prevent us from responding to customers within the company SLAs.
Now, Adlib is integrated with all incoming mailboxes and captures new documents as they arrive, processing them and saving them in our OpenText and SharePoint systems. Adlib’s automation gave us a huge boost in response times and allows our business to onboard new customers and process claims much faster, as a result recovering $100M in new revenue!"
- Operations Manager