Transformation for the Insurance Industry

Insurance Document Automation

Transformation for the Insurance industry

Empowering the future of insurance with innovative document process automation. Streamline claims, enhance policy management, and deliver unparalleled customer experiences.

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Trusted by these leading brands

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95%
Reduced risk delays

30%
Productivity boost

20%
Cost reduction

Improve productivity
and customer experience

Enhance efficiency, compliance, and customer engagement through document process automation.

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Accelerate Insurance processes

Revolutionize your insurance operations with digital transformation. Enhance efficiency, compliance, and customer engagement through streamlined processes and advanced analytics.

Accelerate Insurance Processes
Improve Customer Experience

Improve customer experience

Transform application and policy management processes for faster, more accurate service delivery. Elevate the policyholder journey with seamless interactions and personalized services.

Simplify policy administration

Automate and standardize policy maintenance workflows to improve operational efficiency and ensure consistent policy management.

Simplify Policy Administration

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Claims Handling Fulfillment

Revolutionize claims processing for peak satisfaction

Boost customer satisfaction and operational excellence by transforming your claims handling with rapid, efficient processes.

Revolutionize claims processing for peak satisfaction
Application processing & issuance

Fast-track insurance policy issuance

Give your customers a better experience and boost your operational speed by integrating your insurance application and issuance process and our innovative solutions.

Fast-track insurance policy issuance
Policy Maintenance

Streamlined policy management unmatched service

Ensure flawless policy maintenance with our efficient solutions that provide unparalleled service and accessibility.

Streamlined policy management unmatched service

Recognized as a leader by top analyst firms

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Challenge

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Solution

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Challenge

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Solution

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Insurance

Insurance giant automates heavy admin work in claims, saving millions

Insurance giant automates heavy admin work in claims, saving millions

Challenge

As full-time employees (FTEs) struggled to manually process 90k claim-related documents each day to meet the company SLAs, the claims department overhead was getting out of hand. In addition, customer frustration and increased churn was a direct result of response times being many days from the customer’s claim submission.

Insurance giant automates heavy admin work in claims, saving millions

Solution

Adlib optimized the claims-processing workflow by automating the ingestion, digitization, intelligent assembly, and publishing of compliant claims in PDF format. This transformation significantly minimized the manual effort required from FTEs, allowing them to concentrate on claim approvals and improving customer relationships. As a direct outcome, the company saw a remarkable 90% reduction in administrative work tied to pre-processing claim documentation. This in turn slashed their operational budget by $6 million. What’s more, overall customer service satisfaction improved as the efficiency boost dramatically accelerated customer response times from days to hours.

Insurance

Modernizing claims processing & document management workflow

“We very quickly realized that Adlib was the right tool for us — it was the only PDF rendition product out of the seven or eight we looked at that met our requirements for 100% fidelity and integration.” — Director of Architecture & IS Risk

Challenge

The insurance company needed to incorporate an automated PDF rendering capability with high-fidelity output into its workflow that would integrate with its Guidewire ClaimCenter® claims processing system and IBM® FileNet® repository.

Modernizing Claims Processing & Document Management Workflow

Solution

To modernize the application systems supporting its P&C operations, the insurance company embarked on a major, multi-year initiative—its Enterprise Systems Renewal Strategy—that has already seen the introduction of a new Broker Transaction Portal and a new Claims Processing system. Ultimately, the program will also see the company completely revamp its existing Policy Administration system and the ERP system used for managing financial processes.

Cross-System Automation

Cross-System Automation & Interoperability

Adlib works across your entire organization’s disparate data sources to read and distill all your critical documentation, from any source. It then automatically converts it all into machine-readable and compliant documents of record, and finally, deposits those standardized documents into a central database in submission- and archive-ready formats.

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Company Representative
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quotation marks

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Company Representative
Title or Position
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quotation marks

Our engineering teams are constantly creating new schematics and blueprints within AutoCAD or MicroStation which need to be managed and archived. These CAD files would have far too many layers if they were not rendered so they need to be processed through Adlib first. Adlib delivers excellently converted AutoCAD renditions, which is highly important to us. These can be complex images so accurately transferring the detail is critical.

Enterprise Information Management Manager & Principal
Enterprise Information Management Manager & Principal
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quotation marks

I do view Adlib as being a stronger solution than others.

Product Manager
DXC Technology
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quotation marks

Adlib is likely the best option on the market today. Adlib does a great job processing huge volumes with strong quality. Adlib is constantly online and processing files nightly 24/7. Our organization can’t really function without Adlib being operational, it is heavily embedded in the work we do.

Cross Domain Developer
National nuclear research labs
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quotation marks

Many people drop documents in a folder which is monitored by Adlib. Anything that is placed in our vault must first go through Adlib, so they eventually get their hands on basically any document we receive or create.

Technical Lead
National nuclear research labs
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quotation marks

All the documents we are rendering are signed certificates ensuring that ships have been appropriately inspected. Our documents are relatively large and contain charts, graphs, and drawings. We want these rendered correctly and concisely so each certificate is accurate and professional looking. Adlib helps to add our logos, a watermark, and make the entire certificate look that much more professional. The fact that the renderings are really clean and well-formatted is a key benefit of Adlib.

Head of Vendor Management
UK's certification services agency
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quotation marks

When we made the decision to change rendering solutions back in 2016, we looked towards 3 separate vendors. Overall, Adlib seemed more mature as a software option.

Enterprise Information Management Manager & Principal
A leading chemical company
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quotation marks

We process all digital insurance claims through Adlib. The documents for claims can be quite robust, and commonly need to be files from many parties like police reports, fire and safety documents, and images.

Director of IT Platforms
A leading insurance company
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quotation marks

I like that Adlib has designed a fairly niche product within the PDF rendering space. It is very good at what it does while remaining accurate and fast.

Deployment Consultant
A leading oil extraction company
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quotation marks

We initially looked at OpenText, but it didn’t meet our upfront requirements. I would happily give Adlib a positive referral. They deserve a 10 out of 10, as I view them as the strongest option available.

Sr. System Analyst
North american energy company
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quotation marks

Adlib is integrated with Enovia, our active quality management tool. Every file type is rendered through Adlib as all materials are required to be stored as PDFs. The files we are processing can be a mixture of different things such as product specifications, ingredients, formulas, raw materials used in products, or specifics of packaging.

Sr. Manager Platform
A large pharmaceutical manufacturer
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quotation marks

The majority of the documents we are rendering through Adlib are preclinical study reports, new drug developments, and general clinical documents. Due to how heavily regulated life sciences is, 100% of our documents are required to be transferred to and stored as a PDF. Working with the likes of Adlib keeps us complaint.

Associate Director and Sr. Manager, Protocol & Report Content
A leading contract research organization
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quotation marks

Adlib is fully embedded within M-Files. They have paired very well with each other which has kept us happy. When we were selecting Adlib, a key reason we did so was due to Adlib telling us how easily their software partners with other systems.

Associate Director and Sr. Manager, Protocol & Report Content
A leading contract research organization
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Ebook

Transforming compliance, auditing, and legal processes through high speed document transformation in Healthcare

The healthcare industry, like many other sectors, has historically been dependent on traditional paper-based systems for documentation. With the rise of digital technology, there has been a fundamental shift in how healthcare professionals approach documentation. This paper will delve into the transformation from paper to digital in healthcare compliance, auditing, and legal processes, highlighting the importance of robust scanning and document transformation solutions in modern healthcare settings.

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Ebook

Best practices for an effective document archival

Best Practices For An Effective Document Archival

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The finer points of document security

3 Ways You Can Standardize Corporate Compliance

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What are documents of record?

7 Ways Documents Of Record Ensure Compliant & Audit-Ready Enterprise Repositories

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Frequently asked questions

How does Adlib Software help organizations with compliance and governance?

Adlib Software helps organizations meet compliance and governance requirements by implementing a set of business rules upon ingesting documents across several formats to deliver a “document of record”. These business rules define the creation of a custom header-footer, watermarks and the auto-generation of a table of contents, besides combining multiple formats into a single readable-searchable PDF. The result is an audit ready document that meets compliance and governance requirements. In addition, Adlib Software’s Transform Platform also implements document security and archival features when rendering documents of record to be in compliance with such policies resident within an organization. Finally, it also provides audit trails and reporting capabilities to help organizations track and monitor document activity.

What types of industries benefit from using Adlib Software?

Adlib Software is ideal for industries that generate large volumes of unstructured data that has to be managed to mitigate compliance, operational, audit and regulatory risks. Major industries use that to leverage our capabilities are as follows:

  • Life Sciences, where much of the clinical trial data originates from unstructured sources and has to be managed across regulatory filings and manufacturing
  • Energy, where data on Upstream Assets (Wells) or Downstream Assets (Refineries) originates across CAD/CAM and multiple file formats and must be transformed to enable Asset Lifecycle Information Management
  • Insurance, where claims information originates across email, images and MS-Office file formats and must be managed to drive operational efficiency for Claims Processing
  • Financial Services, where account openings, signatures, and signatory changes, in Retail and Commercial Banking must be OCR’d. In addition, valuation models and investment banking agreements must be captured as “documents of record” for Corporate & Investment Banking
  • Manufacturing and Transportation, where unstructured data must be captured to have records against production and delivery
  • Government and Judiciary Agencies, that require the creation and retention of “documents of record” to meet legal requirements

In addition, Adlib Software is also useful for any organization that needs to manage and analyze large amounts of data in various formats.