Sep 9, 2026 1:00 PM
ET
|
Virtual

You closed the sensor-to-decision gap. Now explain it.

What happens to a manufacturing AI decision when it becomes CMC content, and then becomes an information request?

We put a Merck VP, a Teva innovation lead and our own President of Life Sciences on a stage and asked where AI evidence actually breaks. Here is what they said, what the room admitted, and what to do about it.

What the room said

Three live polls during the session. Small sample, so read it as directional rather than as a market statistic.

Three live polls during the session. Small sample, so read it as directional rather than as a market statistic.

Live polls during the session, 11 September 2026. Between 19 and 22 people answered each, out of 135 live attendees. Self-selected sample.
The question The answer that won
Could you explain a specific decision your production model made eight months ago? Version, inputs, reasoning. Honestly, no. 10 of 22 respondents. Another 5 said yes, but it would take a week.
When your AI system’s output gets questioned, where does the trail break first? The source documents feeding it. 9 of 19. Only 3 said the model.
What’s stopping you from building traceability in now? Cost and engineering time. 9 of 19. Six more said they thought they already had it.

Live polls during the session, 11 September 2026. Between 19 and 22 people answered each, out of 135 live attendees. Self-selected sample.

Two things stand out. Nobody chose "we don't keep that." Every person in that room believed the record existed somewhere, and half of them could not produce it. And a third of the people who said nothing was stopping them had assumed the problem was already solved.

Three arguments worth stealing

1. The break is in the documents, not the model.

Engineers look at the model. Auditors look at the record. Neither is usually where the trail breaks. Every boundary between two systems regenerates a document, and the number of boundaries is going up, not down. A contract manufacturer can run a fully electronic batch record internally, every value captured at the sensor, and what arrives at the sponsor is a PDF. Structured at origin, a document on arrival, and the sponsor is the one accountable for citing it two years later.

2. A record you rebuild is not a record.

There is one test, and it is a single question. Can you show the record without running the model again? If reproducing the explanation requires re-invoking the system, that is not a record. It is a new opinion that happens to agree with the old one. ALCOA+ has a C in it, and the C is contemporaneous. It is the letter everyone skips, because it is the only one that is invisible in a demo.

3. Human sign-off is not sufficient on its own.

A human signing the output is where most programs stop. It is not where a regulator stops. If the question arrives two years later, you are still expected to reconstruct how the decision was reached, which means the source provenance and the model version had to be captured at the time. Sign-off proves someone reviewed it. It does not reconstruct the reasoning.

Four questions to ask any vendor who says "explainable"

  • Can I see the reasoning record with the model switched off? If showing you the record means running the system again, it is not a record.
  • Does the citation point to a page and a version, or to a document title? A title is not a citation. A reviewer has to be able to land on the thing.
  • Is the record immutable, and can it be queried independently of the tool that wrote it? If the only way to read the audit trail is through the vendor's interface, you have a dependency, not evidence.
  • What does the system do when it cannot find the source? Does it say so, or does it write around the gap? A system that never says "I could not find this" is generating explanations, not retrieving them.
  • We are a vendor. Ask us these too.

    Where that leaves you

    Every argument above points the same direction. The evidence has to exist before the question arrives, and it has to come from documents that were built to be cited. That is either true of your document layer today or it is not, and most organisations do not know which.

    Finding out takes a defined piece of work on your own content, not a demo on ours.

    Request a PoC

    FAQ

    Why does a document company have an opinion about AI explainability?

    Because the explanation has to cite something. Models are improving quickly and are not usually the constraint. The documents underneath them were mostly never built to be cited, and that is the part nobody is fixing.

    Is this only relevant to pharma?

    No, and that was the point of running it at an industrial event. Pharma is early rather than unusual, because it has had somebody checking its work for sixty years. The same question arrives for everyone else from a customer, an auditor, or legal.

    Does Adlib work with SharePoint, FileNet, OpenText, or M-Files?

    Yes. Adlib sits on top of the ECM and records systems you already run, including SharePoint, FileNet, OpenText, and M-Files, so you don't replace your system of record to get preservation-grade, audit-ready documents.

    How does Adlib handle security and data privacy?

    Adlib Software takes security and data privacy very seriously and follows industry best practices to ensure that customer data is protected. This includes encryption of data in transit and at rest, secure data centers, and regular security audits and assessments. Adlib Software is SOC 2 Type 2 and HIPAA certified.

    How is Adlib different from basic OCR or document capture tools?

    Adlib doesn't just add a text layer; it converts 300+ file types (including CAD and legacy formats) into pixel-perfect, preservation-grade documents of record with tables of contents, bookmarks, hyperlinks, metadata, and audit trails.

    What security standards and certifications does Adlib support?

    Adlib follows enterprise-grade security practices, including SOC 2, HIPAA, and FIPS-aligned controls, alongside SIEM logging, SAML/LDAP integration, and hardened container deployments.

    Our Speakers

    Kristen Sauter

    Kristen Sauter

    GTM Leader, Life Sciences
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    Adlib Software

    Kristen Sauter leads Adlib's life sciences go-to-market strategy, bringing more than 20 years of regulatory operations, data, and AI expertise from inside the industry. Most recently, she led Deloitte's Regulatory, AI & Data practice for Life Sciences and Health Care. Prior to that, she served as Sr. Director, Global Head of Regulatory Affairs Information Management & Digital Innovation at Takeda, where she built the information management infrastructure supporting global regulatory submissions. Kristen has spent her career at the intersection of regulatory complexity and the technology organizations need to manage it, and joins Adlib to help life sciences leaders build AI they can actually defend.

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    Adam Procopio

    Adam Procopio

    Scientific Associate Vice President
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    Merck

    Adam Procopio is a biopharmaceutical professional with over 24 years of experience and a strong technical background in CMC clinical and commercial development, including process scale-up and technology transfer, regulatory affairs, quality assurance, and project management. He has successfully led and collaborated on multiple licensing and acquisition deals with global partners, ranging from early-stage research collaborations to late-stage commercialization agreements.

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    Maya Schushan-Orgad

    Maya Schushan-Orgad

    Sr Dir, Open Innovation Platform Leader
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    Teva Rise

    Maya Schushan Orgad, PhD, is the Open Innovation Platform Leader and Senior Director at Teva Pharmaceuticals, leading Teva Rise, the company’s global open innovation platform. She brings extensive experience in innovation, technology scouting, strategic partnerships, and investment-related activities, with a focus on accelerating the adoption of emerging technologies and advanced solutions across the pharmaceutical industry.

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    MANUFACTURING

    Adlib: The Foundation for DocumentAccuracy in Chemical Refining

    When we made the decision to change rendering solutions, we looked towards3 separate vendors. Overall, Adlib seemed more mature as a software option.

    Challenge
    Legacy conversion tools couldnʼt handle the volume and complexity of engineering files, forcing constant IT intervention and delaying CAD conversions into shareable formats. Flat TIFF outputs were unsearchable and lost layer previews—slowing collaboration, creating inefficiencies, and weakening archival practices.

    Solution
    Safeguarded engineering Adlib improved efficiency, cut administrative overhead, and safeguarded engineering drawings to reduce legal risk. Engineers and contractors gained faster access and smoother collaboration, while IT reduced workload, support needs, and infrastructure costs with a smaller server footprint.

    placeholder image
    MANUFACTURING

    Adlib: The Foundation for DocumentAccuracy in Chemical Refining

    When we made the decision to change rendering solutions, we looked towards3 separate vendors. Overall, Adlib seemed more mature as a software option.

    Challenge
    Legacy conversion tools couldnʼt handle the volume and complexity of engineering files, forcing constant IT intervention and delaying CAD conversions into shareable formats. Flat TIFF outputs were unsearchable and lost layer previews—slowing collaboration, creating inefficiencies, and weakening archival practices.

    Solution
    Safeguarded engineering Adlib improved efficiency, cut administrative overhead, and safeguarded engineering drawings to reduce legal risk. Engineers and contractors gained faster access and smoother collaboration, while IT reduced workload, support needs, and infrastructure costs with a smaller server footprint.

    placeholder image
    Insurance

    Insurance Giant Automates Heavy Admin Work in Claims, Saving Millions

    Insurance giant automates heavy admin work in claims, saving millions

    Challenge

    As full-time employees (FTEs) struggled to manually process 90k claim-related documents each day to meet the company SLAs, the claims department overhead was getting out of hand. In addition, customer frustration and increased churn was a direct result of response times being many days from the customer’s claim submission.

    Solution

    Adlib optimized the claims-processing workflow by automating the ingestion, digitization, intelligent assembly, and publishing of compliant claims in PDF format. This transformation significantly minimized the manual effort required from FTEs, allowing them to concentrate on claim approvals and improving customer relationships. As a direct outcome, the company saw a remarkable 90% reduction in administrative work tied to pre-processing claim documentation. This in turn slashed their operational budget by $6 million. What’s more, overall customer service satisfaction improved as the efficiency boost dramatically accelerated customer response times from days to hours.

    Insurance giant automates heavy admin work in claims, saving millions
    Insurance

    Modernizing Claims Processing & Document Management Workflow

    “We very quickly realized that Adlib was the right tool for us — it was the only PDF rendition product out of the seven or eight we looked at that met our requirements for 100% fidelity and integration.” — Director of Architecture & IS Risk

    Challenge

    The insurance company needed to incorporate an automated PDF rendering capability with high-fidelity output into its workflow that would integrate with its Guidewire ClaimCenter® claims processing system and IBM® FileNet® repository.

    Solution

    To modernize the application systems supporting its P&C operations, the insurance company embarked on a major, multi-year initiative—its Enterprise Systems Renewal Strategy—that has already seen the introduction of a new Broker Transaction Portal and a new Claims Processing system. Ultimately, the program will also see the company completely revamp its existing Policy Administration system and the ERP system used for managing financial processes.

    Modernizing Claims Processing & Document Management Workflow
    Life Sciences

    Pharma manufacturer minimizes compliance risk in batch delivery

    “Every file type is rendered through Adlib as all materials are required to be stored as PDFs. The files we are processing can be a mixture of different things such as product specifications, ingredients, formulas, raw materials used in products, or specifics of packaging. Adlib is integrated with Enovia, our active quality management tool. We rely heavily on that tool,” – Sr. Manager Platform

    Challenge

    This pharma manufacturer faced significant challenges in managing the diverse types of files involved in their batch delivery workflows. The necessity to render every file type into PDFs for consistent storage was complicated by the variety of materials they handled, including product specifications, ingredients, formulas, raw materials, and packaging details. This complexity made it difficult to maintain a standardized and efficient document management process, leading to process inefficiencies, documentation inconsistencies and, ultimately, a compliance risk.

    Solution

    Tthe company implemented Haistaq into their batch delivery, quality assurance and manufacturing workflows. Adlib's robust rendering capabilities allowed for the automatic conversion of all file types into standardized PDFs, regardless of their origin. This streamlined the document management process, ensuring that all materials, from product specifications to packaging specifics, were consistently and efficiently stored as PDFs. As a result, the company achieved greater efficiency in their workflows, improved the consistency and accessibility of their documentation, and reduced the complexity and manual effort previously required to manage diverse file types. This implementation also enhanced compliance and operational efficiency, supporting their commitment to quality and regulatory standards.

    Pharma Manufacturer Minimizes Compliance Risk in Batch Delivery

    Put the Power of Accuracy Behind Your AI

    Whether you’re scaling GenAI, modernizing regulatory submissions, or simply trying to get out from under manual document work, Adlib helps you turn unstructured content into a reliable asset. Not a hidden risk.