Live webinar | 2026.2 launch

What happens to mail with no claim number?

How to automate claim mail with AI you can check. A live demo of what's new in Paperbox 2026.2.

  • Tuesday, December 1, 2026
  • 2:00 PM ET
  • 45 min + live Q&A

With Frederic Stallaert and Anthony Vigliotti

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‍Tuesday, December 1, 2026, 2:00 PM ET. 45 minutes, plus live Q&A.Watch your inbox for a confirmation email with your join link. Can’t make it live? We’ll send you the recording.
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Sound familiar?

Your claims team didn't get bigger this year. The mail did.

After first notice of loss, the paper keeps coming. Most of it lands on claims that are already open, and plenty of it has no claim number.

  • 01

    The orphan report

    A medical report arrives with a claimant name and nothing else. Someone spends the morning finding its claim.

  • 02

    The two-day inbox

    An attorney letter sits in a shared inbox because nobody could match it.

  • 03

    The surge month

    A CAT event hits, the mail piles up, and every adjuster is sorting instead of adjusting.

  • 04

    The stalled pilot

    The AI worked in the demo, then stopped at risk review because nobody could show what it did.

For a TPAEvery day of sorting puts carrier SLAs at risk.
For a carrierIt adds handling cost to every claim.

What changes

Where the time goes today, and where it goes next

  • Someone reads every piece of mail to find out what it is

    Every piece is read, classified and matched to the right open claim

  • Missing information turns up when the adjuster opens the file

    The file is checked for completeness first, with a reply drafted for a person to send

  • Work lands in a shared inbox

    A ready task lands in the system your adjusters already use

  • Someone re-checks whatever the AI produced

    Every value links to the page it came from, so reviewers check exceptions, not everything

  • Surge months mean overtime, temps or a backlog

    Surge months run on the team you have

What you'll see live

A working demo, not a slide tour

Four parts, in the order a piece of claim mail actually moves. Then open Q&A with the people who build and run it.

  1. The mail problem, handled

    Claim mail matched to the right open claim and written into your claims system as a ready task, checked for completeness and prioritized. The hard documents (scans, photos, large packets) get read and come back clean.

  2. Why you can rely on it New in 2026.2

    Every extracted value stays linked to the page it came from, with a full history of who checked or changed it, and when. Reviewers correct, a second person signs off, and every version is kept.

  3. Why it stays under your control

    You decide where people review, by line of business and claim severity. Agents can never see or do more than the person using them. It runs in your own cloud, with your own model.

  4. Where the line sits

    Your adjuster decides coverage. The agents do the admin, so adjusters work from a complete file they can defend.

Bring your hardest piece of claim mail to the Q&A.

Why it works

AI you can't check doesn't take work off anyone

Most claims leaders already know AI can read their mail. What stops them is that they can't see what it did. So someone re-reads the output, or the project never leaves risk review.

Paperbox does the reading itself, so the link between each value and its source page is captured at that moment, not pieced together later. That link stays with the file for as long as the claim decision has to stand.

  • Linked to the source page
  • Full review history
  • People decide

If a regulator or your own audit team asked your AI to show its work tomorrow, could it?

Who it's for

Built for the people who own the claim file

  • Measured on cycle time + SLAs

    Claims operations at TPAs

    See claim mail reach the right adjuster without anyone sorting it, and take on the next program without hiring for it.

  • Measured on handling cost

    Claims leaders at mid-market carriers

    See intake automated inside the core system you already run, with no replacement project.

  • Measured on getting to production

    AI and innovation leads

    See every value linked to its source page, how agent permissions work, and how it runs on your own cloud and model.

  • Measured on audit readiness

    Claims QA and compliance

    See the review workflow, the sign-off trail and the full history behind every value.

  • Customers and partners

    Already working with Paperbox or Adlib?

    See what's new in 2026.2 and what it means for the work you already run with us.

Your hosts

Hear it from the people who build it

Save your seat
  • Frederic Stallaert

    Frederic Stallaert

    President & General Manager of Insurance, Paperbox, an Adlib Company

    Frederic co-founded Paperbox to automate insurance mailroom work, so teams spend their time on clients instead of admin. Based in Ghent, he brings a background in enterprise sales, data engineering and solution engineering to practical AI for claims, policies and customer communications.

    LinkedIn
  • Anthony Vigliotti

    Anthony Vigliotti

    Chief Product Officer, Adlib

    Anthony has spent 20+ years in business workflow and intelligent document processing, leading product and partner strategy at Xerox, NSi, Nuance and Kofax. His focus: turning unstructured content into reliable, compliant, AI-ready data for regulated industries.

    LinkedIn

Before you register

Questions we hear first

Is this a sales pitch?

It's a live product demo. You'll see the 2026.2 release working on claim mail, then ask the product team whatever you want.

Can't make it live?

Register anyway and we'll send you the recording.

Do we have to replace our claims system?

No. Paperbox writes ready tasks into the system your adjusters already use. How it connects depends on your environment, and that's scoped with you up front.

Does the AI decide coverage?

No. Your adjuster decides coverage. Paperbox handles the admin before that decision: reading, matching, checking and routing the mail.

What does "AI you can check" mean?

Every value Paperbox extracts is linked to the page it came from, with a full history of who checked or changed it, and when. A reviewer can see where a number came from without re-reading the whole document.

What is Paperbox, and how does it relate to Adlib?

Paperbox is the insurance solution from Adlib. It brings together Paperbox intake with Adlib Transform, which reads the hard documents, and Adlib Trace, which keeps the record behind every value.

Is this only for claims?

This session focuses on claim mail. Paperbox also handles submissions and policy changes for underwriting and policy admin teams.

See it live, then decide.

A live demo on the mail problem every claims team has, and AI you can actually check.

Save your seat Can't make it live? Register and we'll send you the recording.
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