Accelerating Digital Transformation in Insurance

Accelerating
Digital Transformation
in Insurance

For insurance organizations dealing with high volumes of digital and paper-based content, it’s challenging to remain agile and deliver the responsive, all-digital experience that customers expect. To reach their digital transformation goals—and secure their place in a digitally focused future—insurance providers must eliminate manual intervention and find better ways to classify, process, store, and extract insights from the vast volumes of data that flows in and out of the enterprise.

Are You Ensuring a Digitally Focused Future?

THE TRADITIONAL
INSURANCE PROVIDER

Documentation flows into the organization from a range of sources and in a variety of formats—from paper and digital files to snail mail, email, and more. Paper documents must be scanned, sorted, processed, and submitted for storage. Claim processing times are characteristically slow. Long-term preservation consists of storing critical content in archive warehouses.

THE DISRUPTIVE
DIGITAL ENTERPRISE

Customers can quickly and easily file claims online. Incoming documentation is automatically categorized, classified, and routed into the appropriate workflow or repository. Customers receive a response in minutes vs. days, and claims are often processed in days vs. weeks or months. Manual intervention is rare, and knowledge workers operate at peak efficiency.

THE TRADITIONAL
INSURANCE PROVIDER

Documentation flows into the organization from a range of sources and in a variety of formats—from paper and digital files to snail mail, email, and more. Paper documents must be scanned, sorted, processed, and submitted for storage. Claim processing times are characteristically slow. Long-term preservation consists of storing critical content in archive warehouses.

THE DISRUPTIVE
DIGITAL ENTERPRISE

Customers can quickly and easily file claims online. Incoming documentation is automatically categorized, classified, and routed into the appropriate workflow or repository. Customers receive a response in minutes vs. days, and claims are often processed in days vs. weeks or months. Manual intervention is rare, and knowledge workers operate at peak efficiency.

Automate Document-Centric Processes & Deliver the Responsive, All-Digital Experience Your Customers Expect

From Days to Minutes: Insurance Customer
Gets Digital Transformation Right

The Business Need
Prior to partnering with Adlib, it took 10 business days for this insurance enterprise to respond to an inquiry. The organization knew they could deliver a better customer experience by bringing a greater level of speed and agility to their customer-facing processes.
The Content Challenges
This insurance enterprise possessed so much paper documentation that they reinforced their office’s floors to support the sheer weight. Worse, the struggle to process, organize, and analyze their digital and paper-based documentation prevented them from remaining nimble and responsive.
The Adlib Solution
Adlib catalyzed an enterprise-wide digital transformation by implementing a digital mailroom solution. The resulting speed and nimbleness allowed this insurance provider to expand into new lines of business and accelerate claims processing times from days to minutes.

Watch the video to learn how Adlib helped a multinational insurance provider reduce its claims processing time from days to minutes by bringing efficiency and responsiveness to every facet of the company’s document-management processes.

The Digital Mailroom of the Future: How Adlib Accelerates
Digital Transformation in Insurance

Adlib offers the data-enrichment solutions and professional services needed to support the implementation of an all-digital document-management strategy for your mailroom . By enriching data and feeding it into the appropriate workflows and repositories, Adlib allows enterprises to improve business outcomes and bring speed and agility to all customer-facing processes.

Digital and paper-based documentation flows into the organization from a range of locations and in a variety of formats—from paper and digital files to snail mail, email, and more.
CAPTURE
Ingests and enriches large volumes of unstructured data from various sources to transform business-critical documents into actionable, process-ready data.
All Document-Centric Processes Are Automated
CONVERSION
Enterprise document-to-PDF capabilities automatically convert content into text-searchable, ISO-friendly PDF/A documents for LTDP and document classification. The identical format, layout, and content of the original documents is left intact.
Knowledge Workers Operate at Peak Efficiency
Claims Processing & Customer Response Times Are Accelerated
CLASSIFICATION
Advanced text analysis and intelligent data identification are leveraged to classify document types and extract related metadata. Based on the information, documents are automatically routed into the appropriate workflows, analytics engines, and/or repositories.
The Enterprise Delivers a Superior, All-Digital Customer Experience
Digital and paper-based documentation flows into the organization from a range of locations and in a variety of formats—from paper and digital files to snail mail, email, and more.
CAPTURE
Ingests and enriches large volumes of unstructured data from various sources to transform business-critical documents into actionable, process-ready data.
CONVERSION
Enterprise document-to-PDF capabilities automatically convert content into text-searchable, ISO-friendly PDF/A documents for LTDP and document classification. The identical format, layout, and content of the original documents is left intact.
CLASSIFICATION
Advanced text analysis and intelligent data identification are leveraged to classify document types and extract related metadata. Based on the information, documents are automatically routed into the appropriate workflows, analytics engines, and/or repositories.
  • All Document-Centric Processes Are Automated
  • Knowledge Workers Operate at Peak Efficiency
  • Claims Processing & Customer Response Times Are Accelerated
  • The Enterprise Delivers a Superior, All-Digital Customer Experience

WEBINAR: Accelerating Digital Transformation in Insurance

Discover how organizations are sidestepping data breaches by identifying and securing all the PII that exists across the enterprise.

Success Stories

Global Insurance Company Executes Digital Transformation Project to Solve Physical Content Migration Hurdle

Read more

International Reinsurance Provider Standardizes 200 Million+ Pages a Year with Adlib to Fuel Big Data Analytics
International Reinsurance Provider Standardizes 200 Million+ Pages a Year with Adlib to Fuel Big Data Analytics

Read more

Insurance Company Automates Critical Policy Ingestion to Accelerate Processing Time & Volume
Insurance Company Automates Critical Policy Ingestion to Accelerate Processing Time & Volume

Read more

Additional Insurance Resources

Creating an Archive for Fallen Heroes (Success Story)
Learn how insurance enterprises are enhancing the customer experience, reducing manual intervention, and achieving compliance by transitioning to digital mailroom solutions.
Creating an Archive for Fallen Heroes (Success Story)
Learn how a global insurance enterprise leveraged Optical Character Recognition (OCR) to accelerate claims response times and bring speed, efficiency, and accuracy to all customer-centric processes.
Capture for Insurance (Solutions Brief)
Discover how insurance companies are automating the ingestion of critical data to improve the customer experience and realize significant operational efficiencies.
Learn how insurance organizations are leveraging Advanced Document Conversion to bring speed, accuracy, and automation to their document-centric processes—from email correspondence to claims processing, contracts, and other business-critical documentation.