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Insurance

Enabling Global Insurance Organizations to Enhance Customer-Centric Processes

Insurance is one of the most document-centric industries around, and the goal of many such organizations is to improve the overall customer experience. When dealing with piles and piles of paper and digital content, however, it can be difficult to meet customer needs if time is wasted searching for the right content. Adlib has been working with our customers in the Insurance industry for many years on digital transformation projects, helping them deliver an improved overall customer experience. Our intelligent Progressive Classification™ approach, coupled with Advanced Rendering-powered content standardization, data capture and extraction focused on digital content, enables Insurance organizations to respond to their customers faster, and provide an optimal experience.

Finding Information Easily in any Enterprise Content Management (ECM) System

Integrating with key business tools, including all leading Enterprise Content Management (ECM) systems, Adlib helps to manage huge volumes of content effectively, allowing the best findability and fidelity in the industry, and advanced data analysis and reporting functionality.

Ideal for:

  • Insurance industry— including reinsurance, annuities, and property and casualty companies–seeking ways to digitally transform their organizations, enabling optimized data capture of digitally-born and post-scan content to drive enhanced customer experiences.
  • Systems Integrators striving to provide their customers with enhanced insurance-based solutions focused on business processes from customer on-boarding to claims management, contract renewals and customer reporting. Systems Integrators interested in partnering with Adlib should join the Adlib Partner Plus program.

Ask an Expert

Wondering where to start when it comes to improving data capture and gaining control of unstructured content? Get your questions answered now so you can begin to change your profitability model, answer the demands of your customers fast and have the confidence you need in your data collection. 

 

Meet a few of our Insurance customers

XL CatlinWest Point UnderwritersWawanesa Insurance

 

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Datasheet: Adlib for Insurance

Insurance organizations rely on Advanced Rendering to improve the efficiency of specific document processes including emails, claims submissions, contracts and other business-critical documentation.

Digital Transformation helps Insurance organizations to:

  • Improve customer experience by ensuring all files are available to employees at any time - including on mobile devices - so that your customers' needs are met instantly
  • Identify and compare contracts, forms and other documents using enhanced Optical Character Recognition (OCR)  with zonal capabilities and intelligent image recognition to facilitate de-duplication and extraction reducing  errors,  flagging content, and improving the classification and usefulness of information enabling better decision-making
  • Apply intelligent rules-based document assembly, merging and enhancements with headers, footers, watermarks, digital signatures and security settings to single and compound documents including case and claims files, reports and forms so that your employees have the information they need at their fingertips
  • Utilize a centralized, enterprise-grade solution that maintains high availability, load balancing and full reporting in support of high-volume insurance environments, including those that process millions of documents per day

Solutions enabled by Digital Transformation

  • Data Capture - onboard customers faster, keep them happy by processing claims much more efficiently, improve operations by reducing manual work and drive profitability by eliminating cost-intensive steps in the claims process.

  • Compliance - meet industry and government compliance regulations - such as Dodd-Frank, GLBA, FINRA, and GDPR - by ensuring your content has the appropriate privacy and security measures, is classified accurately for increased findability, and is in the correct format for long-term digital preservation.

  • Business Process Management - enhance capture and critical business processes including claims management, forms management, email ingestion & report processing, while reducing the chances of human error and improving business efficiency

  • Intelligent Image Recognition - leverage enhanced Optical Character Recognition (OCR) and intelligent image recognition to process forms, contracts and other documents to de-duplicate, classify or even extract key data.

  • Long Term Retention - meet archiving demands by leveraging Adlib’s metadata-driven rules-based engine to automatically convert content – from emails  to claims  –  into PDF/A, the ISO standard for long term retention

Financial Services

Roger and Rupin, our Content Management Experts, look at the trends in the Information Governance space in Banking and Insurance.

Email Contains Invaluable IP that can Benefit an Organization if Captured and Stored Accurately
Email Contains Invaluable IP that can Benefit an Organization if Captured and Stored Accurately
Email Contains Invaluable IP that can Benefit an Organization if Captured and Stored Accurately
Find out how this insurance organization improved searchability and organizational efficiency using Advanced Rendering
Improving Claims with Better OCR Accuracy in Insurance
Improving Claims with Better OCR Accuracy in Insurance
Improving Claims with Better OCR Accuracy in Insurance
See how this insurance organization connected Adlib with EMC Documentum to improve their claims processing workflow through accurate Optical Character Recognition (OCR).
Global insurance company executes digital transformation project to solve physical content migration hurdle
Global insurance company executes digital transformation project to solve physical content migration hurdle
Global insurance company executes digital transformation project to solve physical content migration hurdle
Learn how Adlib worked with this insurance company to drastically reduce its top two cost centres with effective de-duplication & classification.
International Reinsurance Provider Standardizes 200 million+ Pages a Year with Adlib to Fuel Big Data Analytics
International Reinsurance Provider Standardizes 200 million+ Pages a Year with Adlib to Fuel Big Data Analytics
International Reinsurance Provider Standardizes 200 million+ Pages a Year with Adlib to Fuel Big Data Analytics
Find out how this reinsurance provider fueled their big data analytics engine with high-definition files in order to determine risk in their contracts and policies.
Insurance company automates critical policy ingestion process to accelerate processing time and volume
Insurance company automates critical policy ingestion process to accelerate processing time and volume
Insurance company automates critical policy ingestion process to accelerate processing time and volume
Learn how Adlib helped this large insurance company automate critical policy ingestion for accelerated processing & increased volume.

Additional Information on Adlib for Insurance

Learn how Insurance companies are automating the ingestion of critical data, resulting in an improved customer experience and increased operational efficiencies.
Read the white paper to learn how Progressive Classification can help your organization find out what content you have and where it is, so you can decide how to act on it.
Learn the 7 key steps to ensuring your content is managed effectively and your document-centric processes are optimized.
Learn how Advanced Rendering technology helps organizations meet Sarbanes-Oxley Act compliance.
Achieving competitive advantage in Financial Services means one thing: delivering an exceptional customer experience. Read more in this white paper published in KM World.
This white paper provides insight on key considerations Financial Services organizations need to evaluate when considering enterprise document-to-PDF software, and how they can improve business process efficiency.