Prior to partnering with Adlib, it took 10 business days for this insurance enterprise to respond to an inquiry. The organization knew they could deliver a better customer experience by bringing a greater level of speed and agility to their customer-facing processes.
For insurance organizations dealing with high volumes of digital and paper-based content, it’s challenging to remain agile and deliver the responsive, all-digital experience that customers expect. To reach their digital transformation goals—and secure their place in a digitally focused future—insurance providers must eliminate manual intervention and find better ways to classify, process, store, and extract insights from the vast volumes of data that flows in and out of the enterprise.
Are You Ensuring a Digitally Focused Future?
Documentation flows into the organization from a range of sources and in a variety of formats—from paper and digital files to snail mail, email, and more. Paper documents must be scanned, sorted, processed, and submitted for storage. Claim processing times are characteristically slow. Long-term preservation consists of storing critical content in archive warehouses.
Customers can quickly and easily file claims online. Incoming documentation is automatically categorized, classified, and routed into the appropriate workflow or repository. Customers receive a response in minutes vs. days, and claims are often processed in days vs. weeks or months. Manual intervention is rare, and knowledge workers operate at peak efficiency.
From Days to Minutes: Insurance Customer
Gets Digital Transformation Right
THE BUSINESS NEED
THE CONTENT CHALLENGES
This insurance enterprise possessed so much paper documentation that they reinforced their office’s floors to support the sheer weight. Worse, the struggle to process, organize, and analyze their digital and paper-based documentation prevented them from remaining nimble and responsive.
THE ADLIB SOLUTION
Adlib catalyzed an enterprise-wide digital transformation by implementing a digital mailroom solution. The resulting speed and nimbleness allowed this insurance provider to expand into new lines of business and accelerate claims processing times from days to minutes.
Watch the video to learn how Adlib helped a multinational insurance provider reduce its claims processing time from days to minutes by bringing efficiency and responsiveness to every facet of the company’s document-management processes.
The Digital Mailroom of the Future: How Adlib Accelerates
Digital Transformation in Insurance
Adlib offers the data-enrichment solutions and professional services needed to support the implementation of an all-digital document-management strategy for your mailroom . By enriching data and feeding it into the appropriate workflows and repositories, Adlib allows enterprises to improve business outcomes and bring speed and agility to all customer-facing processes.
Digital and paper-based documentation flows into the organization from a range of locations and in a variety of formats—from paper and digital files to snail mail, email, and more.
WEBINAR: Accelerating Digital Transformation in Insurance
WEBINAR: Accelerating Digital Transformation in InsuranceDiscover how organizations are sidestepping data breaches by identifying and securing all the PII that exists across the enterprise.
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