For insurance organizations dealing with high volumes of digital and paper-based content, it’s challenging to remain agile and deliver the responsive, all-digital experience that customers expect. To reach their digital transformation goals—and secure their place in a digitally focused future—insurance providers must eliminate manual intervention and find better ways to classify, process, store, and extract insights from the vast volumes of data that flows in and out of the enterprise.

Are You Ensuring a Digitally Focused Future?

THE TRADITIONAL
INSURANCE PROVIDER

Documentation flows into the organization from a range of sources and in a variety of formats—from paper and digital files to snail mail, email, and more. Paper documents must be scanned, sorted, processed, and submitted for storage. Claim processing times are characteristically slow. Long-term preservation consists of storing critical content in archive warehouses.

vs

THE DISRUPTIVE
DIGITAL ENTERPRISE

Customers can quickly and easily file claims online. Incoming documentation is automatically categorized, classified, and routed into the appropriate workflow or repository. Customers receive a response in minutes vs. days, and claims are often processed in days vs. weeks or months. Manual intervention is rare, and knowledge workers operate at peak efficiency.

Automate Document-Centric Processes & Deliver the Responsive, All-Digital Experience Your Customers Expect

Automate Document-Centric Processes & Deliver the Responsive, All-Digital Experience Your Customers Expect

From Days to Minutes: Insurance Customer
Gets Digital Transformation Right

THE BUSINESS NEED

Prior to partnering with Adlib, it took 10 business days for this insurance enterprise to respond to an inquiry. The organization knew they could deliver a better customer experience by bringing a greater level of speed and agility to their customer-facing processes.

THE CONTENT CHALLENGES

This insurance enterprise possessed so much paper documentation that they reinforced their office’s floors to support the sheer weight. Worse, the struggle to process, organize, and analyze their digital and paper-based documentation prevented them from remaining nimble and responsive.

THE ADLIB SOLUTION

Adlib catalyzed an enterprise-wide digital transformation by implementing a digital mailroom solution. The resulting speed and nimbleness allowed this insurance provider to expand into new lines of business and accelerate claims processing times from days to minutes.

Watch the video to learn how Adlib helped a multinational insurance provider reduce its claims processing time from days to minutes by bringing efficiency and responsiveness to every facet of the company’s document-management processes.

The Digital Mailroom of the Future: How Adlib Accelerates
Digital Transformation in Insurance

Adlib offers the data-enrichment solutions and professional services needed to support the implementation of an all-digital document-management strategy for your mailroom . By enriching data and feeding it into the appropriate workflows and repositories, Adlib allows enterprises to improve business outcomes and bring speed and agility to all customer-facing processes.

Digital and paper-based documentation flows into the organization from a range of locations and in a variety of formats—from paper and digital files to snail mail, email, and more.

Insurance
CAPTURE
Ingests and enriches large volumes of unstructured data from various sources to transform business-critical documents into actionable, process-ready data.
All Document-Centric Processes Are Automated
CONVERSION
Enterprise document-to-PDF capabilities automatically convert content into text-searchable, ISO-friendly PDF/A documents for LTDP and document classification. The identical format, layout, and content of the original documents is left intact.
Knowledge Workers Operate at Peak Efficiency
Claims Processing & Customer Response Times Are Accelerated
CLASSIFICATION
Advanced text analysis and intelligent data identification are leveraged to classify document types and extract related metadata. Based on the information, documents are automatically routed into the appropriate workflows, analytics engines, and/or repositories.
The Enterprise Delivers a Superior, All-Digital Customer Experience
Insurance
  • All Document-Centric Processes Are Automated
  • Knowledge Workers Operate at Peak Efficiency
  • Claims Processing & Customer Response Times Are Accelerated
  • The Enterprise Delivers a Superior, All-Digital Customer Experience

WEBINAR: Accelerating Digital Transformation in Insurance

Discover how organizations are sidestepping data breaches by identifying and securing all the PII that exists across the enterprise.

Success Stories

Global Insurance Company Executes Digital Transformation Project to Solve Physical Content Migration Hurdle

Global Insurance Company Executes Digital Transformation Project to Solve Physical Content Migration Hurdle

Read more

International Reinsurance Provider Standardizes 200 Million+ Pages a Year with Adlib to Fuel Big Data Analytics

International Reinsurance Provider Standardizes 200 Million+ Pages a Year with Adlib to Fuel Big Data Analytics

Read more

Insurance Company Automates Critical Policy Ingestion to Accelerate Processing Time & Volume

Insurance Company Automates Critical Policy Ingestion to Accelerate Processing Time & Volume

Read more

Additional Insurance Resources

Does your Document Conversion Software Meet Enterprise-Grade Requirements?

Three Advantages of Implementing Digital Mailroom Solutions (Article)
Desktop document converter software isn't sophisticated enough to satisfy the high-fidelity, high-volume conversion requirements of your enterprise. Download this e-book to learn the eight technical features you should look for in document-to-PDF conversion software.

Solutions Brief: Capture for Insurance

Capture for Insurance (Solutions Brief)
Learn how Insurance companies are automating the ingestion of critical data, resulting in an improved customer experience and increased operational efficiencies.

Datasheet: Adlib for Insurance

Adlib for Insurance (Datasheet)
Insurance organizations rely on Advanced Rendering to improve the efficiency of specific document processes including emails, claims submissions, contracts and other business-critical documentation.