Adlib’s Advantage Support Program delivers the personalized, high priority support coverage required for enterprise and mission-critical deployments. It extends above and beyond the Standard Support program with features including direct access to designated Adlib specialists, enhanced SLA’s for business critical issues, and extended support coverage.
Adlib Advantage Support Program
Adlib Advantage Support ProgramLearn about personalized, high priority support coverage required for enterprise and mission-critical deployments.
Is Advantage Support Right for You?
Do these scenarios apply to your organization?
- You have invested in Adlib for mission-critical applications supporting multiple business workflows and processes
- Your solutions are complex and require support from a technology specialist
- You require high-availability, reliability and fast turnaround on system-related issues
If you answered yes to any of these situations, then Advantage Support is for you. With Adlib’s Advantage Support Program, your organization can meet their business goals 24/7. We provide you with:
Designated Adlib Specialists: Our Technical Account Managers and Customer Support Engineers understand your requirements and system details, ensuring the fastest possible resolution to issues. These specialists handle your cases directly, providing regular status reports and managing any escalations to mitigate risks.
Prioritization: Jump ahead of the queue while we escalate your issues to ensure rapid turnaround. A Senior Account Manager is waiting for your call and can immediately get you the answers you need.
24/7 On-Call Support: Technology doesn’t just run 9 to 5, and neither do we. When you’re dealing with critical incidents, system upgrades, patching servers, or other important situations, our specialists are available on call day or night, weekday or weekend.
Dedicated Internal Customer Environment: To accelerate processes and resolve issues as quickly as possible, Adlib will manage an environment that closely resembles your own at the Adlib office, including an internal summary of your system configuration details