Adlib's Partner Satisfaction survey results are in!
By Scott Mackey | April 14, 2014
I recently wrote about our wonderful Customer Satisfaction scores, but what about Adlib's Partner community?
We'll get to the Partner Satisfaction survey results in a moment, but first I’d like to tell you a bit about our Partners and the team that supports them.
Adlib’s Partners span the globe and support multiple industries. Most are involved or directly related to the Enterprise Content Management (ECM) market. Our partnerships range from having Adlib technology deeply embedded in a partner solution, to being a “recommended” component handling Advanced Rendering for their customers.
Supporting our partners all the way
To ensure the success of our Partners and their end-users, we have a dedicated Partner team, Partner-specific product offerings, a Partner Portal with a range of resources for them to leverage, Partner-specific support and implementation assistance resources, and much more.
So, how happy are Adlib’s Partners?
We recently conducted our first Partner Satisfaction survey, and the results are good! Our NPS scores were not only positive but very strong. We're proud of our results and hope this gives new potential partners some insight into what it's like to do business with Adlib. This was the first year of an ongoing measurement process and we're looking forward to delivering an even better experience in the future.
Here are a few things our Partners said about us as part of the survey:
- I don't have anything to add - when I have a question, I ask, and always receive prompt response. Cannot really beat that!
- Professional, courteous support is standard with you guys. Great job!
- They are always ready to help the customer.
- I think that the service I have received has been top notch. Always quick response times and a pleasure to work with. Thank you.
- I owe them a lot of thanks for all their hard work and dedication. They make me look good and keep me and my customers happy. I am grateful for Adlib to having such good people work for you. It makes life enjoyable.
Well said, and thank you! We’ll continue to provide our valued Partners with the support they need to ensure their customers have Advanced Rendering.
If you’re interested in becoming a Partner, be sure to check out our Partner Program.
About the Author
As a senior executive, Scott has spent the last 20 years building Adlib into the thriving organization it is today. Scott has held customer-focused leadership roles spanning success, professional services, marketing, and support. He is passionate about business growth, the human impact of technology, and the pursuit of an ideal customer experience measured in the customers’ terms.