It is my second time attending IOD, my first time was in 2008; things have definitely changed, for the better.
Jean Ouellette, Adlib’s chief software architect, and I sat in on the Enterprise Content Management keynote delivered by Doug Hunt, Business Leader for the ECM practice at IBM. Some of the key messages from that session were:
Content at rest = cost, Content in motion = Value. Love that! (And we're in the content transformation business - talk about motion!) The message here is that ECM vendors spent the last few years getting you to use their repositories to store information, well now customers have done that…now what? It’s time to use that content to make informed decisions based on past and real-time data. This is the powered by business analytics.
Doug clearly defined that IBM provides a platform, from that platform, Industry based accelerators (solutions) are created and further to that Business Partner Solutions emerge. IBM has been and continues to promote a partner ecosystem for content-centric solutions.
Here are some really cool stats on use of documents through various customers:
Wells Fargo processes 100 million documents per month related to just mortgages.
SEB has approximately 100,000 cases (related to case management software) per month and over 20 million documents in archive.