Mercator Exceeds Customer Service Standards with Adlib

July 8, 2011

2 minute read

Imagine if your business required you to process up to 12,000 document conversions a day, with internal performance standards requiring that each conversion be made within 30 seconds! That is the case at Mercator Investments, a leading provider of business and personal insurance in Belgium (owned by Baloise Group) where Adlib has successfully carried out two strategic projects.

Our regulatory compliance solution allows that company’s brokers to quickly share PDFs of critical documents with all parties involved, including brokers, adjusters and officials who handle fraudulent claims reporting. Before Adlib, Mercator created uneditable quotes which were far too time-consuming, putting potential sales at risk. After deploying our solution, which replaced a legacy PDF conversion application at Mercator, that company gained enhanced reliability in exceeding its established high performance standards.

Mercator’s previous system would become blocked and require IT support to handle password-protected documents or emails with attachments. Adlib now expertly handles and converts every type of document, including emails and scanned documents, without expensive and time-consuming IT intervention. Mercator software architect Kenny Lamoot describes the benefits of the project:

“Adlib responds consistently, helping our brokers compete more effectively for business. The claims adjustment and settlement process have also been streamlined … Our many documents are now easier to index and direct to the appropriate workflow… Adlib not only eliminated IT support, saving us significant time and money, but we have also been impressed with the improvements in the output, especially when merging emails with attachments into a single PDF.”

Mercator investigated Adlib based on recommendations of other users, including those companies in financial services; the decision was made after internal testing with our technology. In the end, Mercator employees now meet that stringent 30-second conversion requirement, allowing them to respond faster and maintain the high standards expected by Mercator customers.

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