Once upon a time, Enterprise Everywhere needed a PDF conversion solution, so they went with the biggest name in the biz. After all, the behemoth did have a complete suite of products, all the bells and whistles.
The problem: they have all the bells and whistles – whether you need them or not – all in different versions that have to be coordinated to work properly.
One day, when Enterprise Everywhere was merrily working away – filing financial e-docs, meeting regulatory deadlines, or some other mission-critical task – their PDF conversion solution stopped meeting their needs…Oh, no!
But, no sweat, they think; they pick up the phone and contact their big, superstar vendor, Big V.
Big V doesn’t call back, not for the longest time. Too long for Enterprise Everywhere to recoup the productivity lost due to PDF rendering downtime. That’s because Big V is too big – too busy, too many customers, with too many product lines to manage well. Oh, no double-time!
Then, on a much finer day, Enterprise Everywhere learns about Adlib: a smaller, more nimble vendor with a true enterprise-grade PDF conversion solution that meets – heck, exceeds – their requirements…
AND customer service that actually, well, serves the customer: On-site installation and training, immediate response from maintenance and renewal, fast follow up on inquiries, the works. Oh, my!
Enterprise Everywhere feels special; they are special. They decide to abandon Big V vendor and go with Adlib Express. They learn that Enterprises Everywhere Else, around the world, are doing the same.
It’s Happily Ever After – except, of course, for Big V.
No, this isn’t an April Fool’s Day joke – but sometimes working with the Big Vs can make you feel like a fool. Big names can bring big headaches.
Little guys stick to their knitting and have their competencies down cold. Oh, and they like serving you.
Lessons learned.
