Adlib Expands Leadership Team to Put Customers First
BURLINGTON, ONTARIO, CANADA—February 14, 2012— Adlib announced today that it has appointed Scott Mackey as VP of Customer Success who will be responsible for Customer Support, Customer Care and Customer Success Account Management as part of Adlib’s overall Customer Success Team.
Adlib has always set a high standard for customer service for document-intensive organizations in industries such as life sciences, financial services and government. Under the leadership of Mackey, the Customer Success Team forms a strategic part of the company’s customer-centric business model as he assists in taking Adlib to the next level. The creation of this role is strategically timed while Adlib is experiencing quarter-over-quarter steady growth.
Mackey's holistic approach encompasses more than just customer service; it includes building true customer advocates for life. By growing a customer-centric culture throughout the entire organization, he fosters a positive environment where employees are encouraged and accountable for putting customers first and exceeding customers' expectations.
“I am excited about the role and the impact it will have on our customers. This has always been an Adlib strength and it is vital to the company’s future success,” commented Mackey. “Our motivated internal teams will focus on maximizing customer success by delivering powerful products, personalized services, effective support and valuable content designed to provide a superior overall customer experience.”
As one of Adlib’s founders, Mackey's document-to-PDF transformation market background, combined with his product acumen and focus on customer engagement, make him the ideal leader to create a new standard of service.
“We welcome Mackey into this new role during this exciting time at Adlib. With Mackey's industry expertise and exemplary customer service philosophy, we have the opportunity to further distinguish ourselves as a leader in the document-to-PDF industry,” said Peter Duff, President and CEO of Adlib. “The Customer Success Team has the opportunity to play a fundamental role in the transformation of the company as it expands its footprint in document-intensive organizations.”
"Our customers are our most important asset, and our service has always been a competitive differentiator. Every interaction with Adlib should delight our customers and demonstrate that we truly understand their business needs and values," stated Mackey. “Our goal is to deliver superior value and raise the customer experience bar within the industry."
Adlib is the leading expert in document-to-PDF transformation, enabling the world’s largest organizations to improve the efficiency, quality and control of document-intensive business processes to optimize productivity, mitigate risk and reduce costs. Adlib Express is the “Gold Standard” server-based document-to-PDF transformation application that automates the conversion, assembly, and enhancement of documents into searchable PDF or PDF/A for archiving. Adlib PDF Enterprise is the next-generation of document-to-PDF technology designed for demanding high-volume environments where accurate, scalable and highly available document-to-PDF transformation services are required to improve business process automation company-wide. Adlib PDF is seamlessly integrated with SharePoint delivering advanced document-to-PDF services to all users and workflows. Being the trusted technology provider to Global 2000 organizations, Adlib brings more than a decade of expertise supporting more than 5,000 international companies and government organizations to help them reduce the financial exposure and risk of non-compliance with regulatory agencies, reduce IT costs by centralizing document transformation, and leverage content-to-PDF as a shared service across the enterprise. Adlib is a proud Microsoft Certified Gold ISV and Gold Content Manager Partner, a US Government GSA provider, a member of the PDF/A Competence Center, and an EMC Certified Solution provider. For more information, visit www.adlibsoftware.com.
Director, Marketing Communications
905-631-2875 ext. 294