The new world of content capture (for Insurance companies) – don’t get left behind

Date: Wednesday June 07, 2017
Time: 10:00 AM to 11:00 AM (EST)

While capture technology has been around for decades, there’s a new world order dictating the rise and fall of the Insurance organization.  We’re seeing a sharp rise in email as an ingestion source, with a 20% rise in the past two years alone according to Harvey Spencer Associates data, and a projected steep incline over the next couple of years. Given the rise in more and more digitally born streams, legacy systems have simply become inefficient.

The impact of addressing this data effectively and quickly can be truly transformative – improving service responsiveness, increasing customer satisfaction, and reducing operational costs. We’ve teamed up with Harvey Spencer Associates to help you navigate this new world order and figure out how to get started with automated data capture to improve operations and raise your competitive advantage. 

In this engaging panel discussion, Industry Analyst & Vice President (Harvey Spencer Associates, Gartner) Ken Chin and Industry Content Veteran Cengiz Satir (Adlib, IBM, Iron Mountain) will explore:

  • Capture v. Recognition – the critical difference explained
  • The change in the industry from scanning/paper based technologies to managing digitally born content
  • How ECM-integrated technologies are allowing Insurance organizations to hone digital mailrooms and more effectively extract data from popular input sources like email
  • Stories from real customers – how they’re transforming their claims processes & their bottom line

We’ve seen with our own eyes how our Insurance customers have sharpened their competitive edge by accelerating claims processes to deliver superior customer service and retain key data for the long term. We look forward to sharing these stories with you in this webinar.

Ken Chin

Ken Chin

Vice President, Advisory Services
Harvey Spencer Associates

With more than 36 years of experience in the IT industry, Ken Chin is Vice President, Advisory Services at Harvey Spencer Associates, focused on advising clients on content management and capture strategies and solutions. His research encompasses enterprise content management, business process management, customer experience management, and digital business transformation.  He is focused on the market impact, strategies, and deployment for these technologies including new business models, and the changing nature of work and business processes. Prior to HSA, Ken was Research Vice President at Gartner for more than 18 years, covering content management technologies and consulting with clients on products, strategies, implementation, and best practices.  

Cengiz Satir

Cengiz Satir

SVP Product Strategy

As Adlib’s Senior Vice President, Product Strategy, Cengiz brings more than 25 years of experience in the software industry to the team, having worked in the Information Management, ECM and Social Computing arenas. His experience spans both the customer and software vendor side. Prior to joining Adlib, Cengiz spent a number of years working in the Enterprise Content Management (ECM) space, developing product strategy. He was specifically responsible for driving content management initiatives around cloud, social and mobile content management initiatives and holds a patent with a major ECM player. Cengiz is also actively involved in the ECM community, blogging and writing for AIIM, Data Magazine and other channels, as well as speaking at various industry events. He serves as an executive board member for AIIM International and holds an MBA degree in Emerging Technologies.

Roger Beharry Lall

Roger Beharry Lall

Director, Market Strategy & Research

Roger has been a strategic B2B technology marketer for over 15 years with a background in the overlap between technology and business. Roger has led marketing and pre-sales consulting around ERP and CRM systems with an IBM subsidiary in the Asian market and worked for a major Canadian Systems Integrator/VAR focused on Alliance and Product Management. Prior to joining Adlib, Roger was an executive with RIM (Research in Motion), responsible for launching their vertical program, working with software partners' and global carriers' go-to-market efforts, and he was a key player in RIM's expansion into 802.11 and VoIP technologies by launching their initial non-carrier, Wi-Fi device offering.

Roger has a Business degree from the Richard Ivey School of Business and an Executive Certificate in Strategy and Innovation from MIT's Sloan School of Business. In his spare time Roger enjoys wine tasting, playing the ukulele (badly, and for his ears only), and escaping into a good Tom Clancy novel.