Support

Standard Support

You're covered! The Adlib Standard Support package provide rapid incident confirmation and response times through email or telephone between the hours of 8am to 6pm EST Monday to Friday. In addition, you will receive regular software service pack updates and hot fixes. An Extended Hour Support package is available as an add-on option.

Premium Support

You are engaged in a two-way support relationship with the technical experts at Adlib. Your named TAM (Technical Account Manager) becomes an extension to your IT team; he/she will:

• Facilitate bi-weekly support calls to review any concerns or issues
• Conduct regular system health checks to ensure that your Adlib environment is functioning up to spec
• Proactively identifying any potential issues and the appropriate response
• Can be scheduled for on-call support outside of regular support hours
• Available for on-site visits to discuss and review upcoming upgrades, migration plans, and other projects that would impact the Adlib environment

Custom Support

For organizations whose requirements dictate a hybrid of options not found in either Standard or Premium Support packages, Adlib's support experts work with you to develop a customized support agreement with features such as:

• Implementation services
• Critical incident response
• Preventative maintenance
• Training plans

Extended Support

Ideal for organizations where business process uptime is critical to business continuity. Extended Hour Support upgrades your Adlib Standard, Premium or Custom Support package hours up to a comprehensive 24x7 coverage including weekends and holidays. Contact your Adlib support representative for more details.

Maintenance

Ongoing value to ensure a sustain return on your investment in Adlib. Maintenance keeps your Adlib environment current with regular software updates and upgrades while protecting you with Standard Support.