Adlib's service professionals have many years of experience in the ECM and document transformation space, spanning many different industries. Adlib's service offerings cover all the aspects required for the successful implementation and adoption of mission-critical applications, including:
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Needs Analysis: We help identify areas of your business that can benefit from Adlib - beyond the initial need, normally resulting in increased ROI.
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Installation: Working with your IT staff, Adlib's consultants will ensure a smooth, repeatable installation process in your environment.
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Product Training: Adlib offers the full spectrum of training, from system administration, through to end user and custom training.
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Technical Best Practices: Our experts know our technology, and how best to deploy it for maximum performance, uptime and stability.
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Integration and Optimization: The best value of Adlib comes when it works with your existing infrastructure - such as ECM systems, workflow engines or other document sources and targets. Our web services architecture enables Adlib to plug into any number of upstream systems, and feed information to downstream systems. Adlib offers integration services to help you put the pieces together.
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Quality Assurance Testing: Adequate testing prior to rollout minimizes the risk of production failures. Adlib will work with your testing team to ensure comprehensive use cases are performed in order to catch problems before they become outages.
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IQ/OQ Documentation: Adlib provides the necessary install and operational qualification documentation required in regulated environments.
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Customer Care: Working with Adlib provides you with end to end services and support, designed to maximize ROI. Combined with our Premium Support and Custom Support, Adlib offers the most comprehensive offerings for customers using Adlib.
