Software Maintenance

Adlib Software Maintenance delivers ongoing value to ensure a sustained return on your software investment.

1. What am I entitled to as a Software Maintenance Plan subscriber?

• Software Version Upgrades
  Your software maintenance agreement will include all upgrades and maintenance releases. New release notifications are sent automatically via email. Product upgrades enable customers to stay current with new software and hardware developments, as Adlib Software is continuously updating functionality, including the list of supported file types. Software version upgrades are made available via download, with CDs available upon request for a nominal fee.
  
  
• Priority Technical Support
  Up to five technical support incidents for purchased products are included for the term of the plan. Technical support hours are between 8:00 a.m. and 6:00 p.m. EST (GMT-5).
  
  Note: Adlib provides support for the generally available release of the product and the previous major version.

• Terms of the Adlib Software Maintenance Policy 
  
  2. What if I purchase additional Adlib modules or licenses after the initial purchase?

• Software Maintenance coverage for subsequent orders of Adlib products will be added to the existing maintenance plan.  Software Maintenance pricing for those additional orders will be pro-rated according to published rates.

Click here for the Adlib Express Server Upgrade Form 

For additional information/inquiries please contact:

Peter Jonak
E:pjonak@adlibsoftware.com
T: 905.631.2875 ext 266