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Advantage Support

High Priority Support for Enterprise and Mission-Critical Deployments

Adlib’s Advantage Support Program delivers the personalized, high priority support coverage required for enterprise and mission-critical deployments. It extends above and beyond the Standard Support program with features including direct access to designated Adlib specialists, enhanced SLA’s for business critical issues, and extended support coverage.

Adlib Advantage Support Program

Learn about personalized, high priority support coverage required for enterprise and mission-critical deployments.

Is Advantage Support Right for You?

Do these scenarios apply to your organization?

  • You have invested in Adlib for mission-critical applications supporting multiple business workflows and processes
  • Your solutions are complex and require support from a technology specialist
  • You require high-availability, reliability and fast turnaround on system-related issues

If you answered yes to any of these situations, then Advantage Support is for you. With Adlib’s Advantage Support Program, your organization can meet their business goals 24/7. We provide you with:

Designated Adlib Specialists: Our Technical Account Managers and Customer Support Engineers understand your requirements and system details, ensuring the fastest possible resolution to issues. These specialists handle your cases directly, providing regular status reports and managing any escalations to mitigate risks.

Prioritization: Jump ahead of the queue while we escalate your issues to ensure rapid turnaround. A Senior Account Manager is waiting for your call and can immediately get you the answers you need.

24/7 On-Call Support: Technology doesn’t just run 9 to 5, and neither do we. When you’re dealing with critical incidents, system upgrades, patching servers, or other important situations, our specialists are available on call day or night, weekday or weekend.

Dedicated Internal Customer Environment: To accelerate processes and resolve issues as quickly as possible, Adlib will manage an environment that closely resembles your own at the Adlib office, including an internal summary of your system configuration details

Support Services

What’s included in Advantage Support? Take a look below. If you think you might need reduced support, find out more about our Standard Support Program.

Customer Focus

Our Customer Success team is dedicated to support, coach and enable our customers get the most out of their Adlib PDF implementation.

Assets

Much more than centrally managed high fidelity document-to-PDF conversion, Adlib PDF thrives in demanding enterprise environments in support of document intensive business processes, collaboration, archiving, and regulatory compliance.
Learn how Adlib helps organizations leverage their investment in Advanced Rendering with a specialized, technical Health Check